Store pages can inherit an unrelated All Events store filter
Source Featurebase: https://cardeio.featurebase.app/p/bug-store-filter-stays-active-on-store-page Submitted 2026-06-11 by Francois D. Problem A player reports that applying a store filter on the All Events page can leak into another store's page. Example: filter by "store 1" on All Events, navigate to "store 2", and the store 2 page shows store 1 events. Expected behavior Store-scoped pages should not inherit an unrelated All Events store filter. Navigating to a specific store page should show that store's events, or the UI should visibly clear/override incompatible filters. Success criteria [ ] Navigating from All Events with a store filter to a different store page does not show the previously filtered store's events. [ ] Store-page event queries are scoped to the active store, regardless of stale global filter state. [ ] The UI makes filter state clear when moving between global search and store-specific pages.
Linear 4 days ago
Player Networks
Store pages can inherit an unrelated All Events store filter
Source Featurebase: https://cardeio.featurebase.app/p/bug-store-filter-stays-active-on-store-page Submitted 2026-06-11 by Francois D. Problem A player reports that applying a store filter on the All Events page can leak into another store's page. Example: filter by "store 1" on All Events, navigate to "store 2", and the store 2 page shows store 1 events. Expected behavior Store-scoped pages should not inherit an unrelated All Events store filter. Navigating to a specific store page should show that store's events, or the UI should visibly clear/override incompatible filters. Success criteria [ ] Navigating from All Events with a store filter to a different store page does not show the previously filtered store's events. [ ] Store-page event queries are scoped to the active store, regardless of stale global filter state. [ ] The UI makes filter state clear when moving between global search and store-specific pages.
Linear 4 days ago
Player Networks
Stores need a policy decision for guest player registration when Riot/account setup blocks onsite play
Source Featurebase: https://cardeio.featurebase.app/p/log-in-guest-accounts Submitted 2026-06-09 by Foxden B. Problem An LGS reports that helping players create/login/sync Riot accounts onsite is difficult enough that players may be turned away. They are asking for a guest-player path so the store can run the tournament even when account setup fails at the counter. Product decision needed Riftbound identity requirements may intentionally require Riot-linked accounts, so this cannot be treated as a simple UI bug. Product/publisher needs to decide whether any guest/temporary registration fallback is allowed, and if so which events/programs can use it. 90/10 slice If policy allows it, provide a constrained organizer fallback for onsite player registration that does not break required identity/decklist/reporting rules. Success criteria [ ] Product/publisher decision documents whether guest or temporary registrations are allowed for Riftbound events. [ ] If allowed, organizers have a clear way to add onsite players when account setup blocks check-in. [ ] If not allowed, the registration/check-in UI explains the requirement and gives support-ready recovery steps.
Linear 4 days ago
Player Networks
Stores need a policy decision for guest player registration when Riot/account setup blocks onsite play
Source Featurebase: https://cardeio.featurebase.app/p/log-in-guest-accounts Submitted 2026-06-09 by Foxden B. Problem An LGS reports that helping players create/login/sync Riot accounts onsite is difficult enough that players may be turned away. They are asking for a guest-player path so the store can run the tournament even when account setup fails at the counter. Product decision needed Riftbound identity requirements may intentionally require Riot-linked accounts, so this cannot be treated as a simple UI bug. Product/publisher needs to decide whether any guest/temporary registration fallback is allowed, and if so which events/programs can use it. 90/10 slice If policy allows it, provide a constrained organizer fallback for onsite player registration that does not break required identity/decklist/reporting rules. Success criteria [ ] Product/publisher decision documents whether guest or temporary registrations are allowed for Riftbound events. [ ] If allowed, organizers have a clear way to add onsite players when account setup blocks check-in. [ ] If not allowed, the registration/check-in UI explains the requirement and gives support-ready recovery steps.
Linear 4 days ago
Player Networks
Players want profile avatar selection restored or explained
Source Featurebase: https://cardeio.featurebase.app/p/profile-image-avatar-selection Submitted 2026-06-14 by Michael C. Problem A player asked whether profile image/avatar choices can be brought back as an open option. Existing profile-image tickets cover data import/CSS issues, but not the product decision of whether players should be able to choose from avatar/profile image options. Product decision needed Confirm whether avatar/profile-image selection is intentionally restricted, temporarily disabled, game-specific, or meant to be restored. Success criteria [ ] Product decides whether players can select profile avatars/images and for which games/accounts. [ ] If enabled, players have a clear profile setting for choosing from approved avatar/image options. [ ] If disabled, the UI avoids implying unavailable avatar choices and support has clear guidance.
Linear 4 days ago
Player Networks
Players want profile avatar selection restored or explained
Source Featurebase: https://cardeio.featurebase.app/p/profile-image-avatar-selection Submitted 2026-06-14 by Michael C. Problem A player asked whether profile image/avatar choices can be brought back as an open option. Existing profile-image tickets cover data import/CSS issues, but not the product decision of whether players should be able to choose from avatar/profile image options. Product decision needed Confirm whether avatar/profile-image selection is intentionally restricted, temporarily disabled, game-specific, or meant to be restored. Success criteria [ ] Product decides whether players can select profile avatars/images and for which games/accounts. [ ] If enabled, players have a clear profile setting for choosing from approved avatar/image options. [ ] If disabled, the UI avoids implying unavailable avatar choices and support has clear guidance.
Linear 4 days ago
Player Networks
Players cannot find the reward store after the Play Hub update
Source Featurebase reports: Where is the reward store?: https://cardeio.featurebase.app/p/where-is-the-reward-store Earlier related report: Horrible Update! / Rewards section missing, Featurebase post 6a2346a48c6aefbc675f7872. Problem Players looking to redeem points cannot find the reward store/rewards section after the updated website experience. The current state is unclear to users: it may be hidden, unavailable for some games, or simply not discoverable. Product decision needed Decide whether the reward store is intentionally unavailable, game-gated, temporarily disabled, or missing from navigation. If unavailable, the product should explain that state instead of leaving users searching. 90/10 slice Show a clear Rewards/Reward Store entry point or unavailable-state message for signed-in players who have points/reward expectations. Success criteria [ ] Players can find the reward-store/rewards surface from the relevant Play Hub navigation when it is available. [ ] If rewards are unavailable for a game/account, the UI explains why and what to do next. [ ] Support has a canonical URL/state to send users asking where to redeem points.
Linear 4 days ago
Player Networks
Players cannot find the reward store after the Play Hub update
Source Featurebase reports: Where is the reward store?: https://cardeio.featurebase.app/p/where-is-the-reward-store Earlier related report: Horrible Update! / Rewards section missing, Featurebase post 6a2346a48c6aefbc675f7872. Problem Players looking to redeem points cannot find the reward store/rewards section after the updated website experience. The current state is unclear to users: it may be hidden, unavailable for some games, or simply not discoverable. Product decision needed Decide whether the reward store is intentionally unavailable, game-gated, temporarily disabled, or missing from navigation. If unavailable, the product should explain that state instead of leaving users searching. 90/10 slice Show a clear Rewards/Reward Store entry point or unavailable-state message for signed-in players who have points/reward expectations. Success criteria [ ] Players can find the reward-store/rewards surface from the relevant Play Hub navigation when it is available. [ ] If rewards are unavailable for a game/account, the UI explains why and what to do next. [ ] Support has a canonical URL/state to send users asking where to redeem points.
Linear 4 days ago
Player Networks
Calendar views need a Monday week-start option
Source Featurebase: https://cardeio.featurebase.app/p/feedback-calendar Submitted 2026-06-15 by Andrea N. Problem A user asked for calendar weeks to start on Monday instead of Sunday. This is likely a locale/usability issue for non-US users, but the exact calendar surface needs confirmation. Product/scoping questions Which calendar surface is affected: player event calendar, retailer admin calendar, Pulse, or another view? Should week start follow browser/account locale automatically, or be a user/account setting? Is Monday-first only needed for display, or also date-picker/week navigation behavior? Success criteria [ ] The affected calendar surface can display weeks starting Monday for users/locales that expect Monday-first calendars. [ ] The default behavior is clearly defined for US vs non-US users. [ ] Date navigation and event grouping remain correct across week boundaries.
Linear 4 days ago
Player Networks
Calendar views need a Monday week-start option
Source Featurebase: https://cardeio.featurebase.app/p/feedback-calendar Submitted 2026-06-15 by Andrea N. Problem A user asked for calendar weeks to start on Monday instead of Sunday. This is likely a locale/usability issue for non-US users, but the exact calendar surface needs confirmation. Product/scoping questions Which calendar surface is affected: player event calendar, retailer admin calendar, Pulse, or another view? Should week start follow browser/account locale automatically, or be a user/account setting? Is Monday-first only needed for display, or also date-picker/week navigation behavior? Success criteria [ ] The affected calendar surface can display weeks starting Monday for users/locales that expect Monday-first calendars. [ ] The default behavior is clearly defined for US vs non-US users. [ ] Date navigation and event grouping remain correct across week boundaries.
Linear 4 days ago
Player Networks
Players can hold overlapping Set Championship registrations and block local capacity
Source Featurebase reports from 2026-06-13/14: Multiple registrations: https://cardeio.featurebase.app/p/multiple-registrations Limit registration for set champs: https://cardeio.featurebase.app/p/limit-registration-for-set-champs Problem Players are registering for multiple Set Championship events in the same time slot, then no-showing or dropping very late. That can fill scarce local capacity, leave other players unable to register, and in some cases may prevent a local event from firing with enough players. Evidence Two independent Featurebase reports describe the same pattern: overlapping Set Championship signups, late drops/no-shows, and local players losing access to limited-capacity events. Product decision needed This needs a policy decision before implementation: should the platform block overlapping registrations, warn players, auto-waitlist, limit only premium/championship events, or leave this to publisher/store policy? 90/10 slice For capacity-constrained championship-style events, prevent or warn on overlapping player registrations for events whose scheduled start times conflict enough that the player cannot reasonably attend both. Success criteria [ ] Product decides which event types/programs should enforce overlapping-registration limits. [ ] A player cannot silently hold conflicting registrations for policy-covered events. [ ] The UI explains the conflict and points the player to the already-held registration. [ ] Existing registration/drop/waitlist behavior remains intact for non-conflicting events.
Linear 4 days ago
Player Networks
Players can hold overlapping Set Championship registrations and block local capacity
Source Featurebase reports from 2026-06-13/14: Multiple registrations: https://cardeio.featurebase.app/p/multiple-registrations Limit registration for set champs: https://cardeio.featurebase.app/p/limit-registration-for-set-champs Problem Players are registering for multiple Set Championship events in the same time slot, then no-showing or dropping very late. That can fill scarce local capacity, leave other players unable to register, and in some cases may prevent a local event from firing with enough players. Evidence Two independent Featurebase reports describe the same pattern: overlapping Set Championship signups, late drops/no-shows, and local players losing access to limited-capacity events. Product decision needed This needs a policy decision before implementation: should the platform block overlapping registrations, warn players, auto-waitlist, limit only premium/championship events, or leave this to publisher/store policy? 90/10 slice For capacity-constrained championship-style events, prevent or warn on overlapping player registrations for events whose scheduled start times conflict enough that the player cannot reasonably attend both. Success criteria [ ] Product decides which event types/programs should enforce overlapping-registration limits. [ ] A player cannot silently hold conflicting registrations for policy-covered events. [ ] The UI explains the conflict and points the player to the already-held registration. [ ] Existing registration/drop/waitlist behavior remains intact for non-conflicting events.
Linear 4 days ago
Player Networks
Feedback - calendar
It would be nice to have the option in the calendar to have the weeks starts on Monday instead of Sunday thanks!
Andrea N 4 days ago
Player Networks
Feedback - calendar
It would be nice to have the option in the calendar to have the weeks starts on Monday instead of Sunday thanks!
Andrea N 4 days ago
Player Networks
This store has a 6 man cap (spelkwartier Arnhem)
This store has a six man cap in my neighbourhood with no chance for outsiders to enter for the set champs. This creares a very volatile experience.
Yannick V 4 days ago
Player Networks
This store has a 6 man cap (spelkwartier Arnhem)
This store has a six man cap in my neighbourhood with no chance for outsiders to enter for the set champs. This creares a very volatile experience.
Yannick V 4 days ago
Player Networks
Event glitch
Hello, I keep being added to events I was not at and I would like to be removed from events I did not attend. I’m not sure why this is happening, what are the next steps to rectify this?
kathleen h 4 days ago
Player Networks
Event glitch
Hello, I keep being added to events I was not at and I would like to be removed from events I did not attend. I’m not sure why this is happening, what are the next steps to rectify this?
kathleen h 4 days ago
Player Networks
False store doing false set championship
This Escaparium “store” has been hosting fake set champs for multiple sets. The store never sold Lorcana cards. This is an Escape Room business. They have fake accounts filling all spots (obvious because names format is all the same). At the time of the championship, there's no pairing, no actual tournament. A couple of people went to the location during the tournament and employees had no idea what we were talking about, they were not aware of any tournament. Escaparium has two locations hosting fake set champs. Please look into it as it is fraud.
Sébastien F 4 days ago
Player Networks
False store doing false set championship
This Escaparium “store” has been hosting fake set champs for multiple sets. The store never sold Lorcana cards. This is an Escape Room business. They have fake accounts filling all spots (obvious because names format is all the same). At the time of the championship, there's no pairing, no actual tournament. A couple of people went to the location during the tournament and employees had no idea what we were talking about, they were not aware of any tournament. Escaparium has two locations hosting fake set champs. Please look into it as it is fraud.
Sébastien F 4 days ago
Player Networks
Lifetime stats not accurate
Lifetime stats are not accurate, will fluctuate from real stats to random stats for events I never went to
Brandon S 5 days ago
Player Networks
Lifetime stats not accurate
Lifetime stats are not accurate, will fluctuate from real stats to random stats for events I never went to
Brandon S 5 days ago
Player Networks
Multiple registrations
Having multiple people register for multiple events all at the same time slot feels a little bad since people are taking up spots that could go to other people and they won’t know if they should show up or not due to people missing. I recommend you only let a player sign up for one event at a time during a time slot
Dennis N 5 days ago
Player Networks
Multiple registrations
Having multiple people register for multiple events all at the same time slot feels a little bad since people are taking up spots that could go to other people and they won’t know if they should show up or not due to people missing. I recommend you only let a player sign up for one event at a time during a time slot
Dennis N 5 days ago
Player Networks
Store Fraud
A store called “Kartelles and Collectibles” in Inglewood, CA was hosting a Lorcana Wilds Unknown Set Champs today Sat, June 13 at 7:00pm. I drive OVER AN HOUR to get there, just to be told “Oh, yeah the set champs is cancelled. We never even got the Promo cards from Ravensburger yet for some reason. We tried sending a message to everyone that it was cancelled but it didn't work. We also will not be rescheduling the Wilds Unknown Set Champs sorry”
Mr. H 5 days ago
Player Networks
Store Fraud
A store called “Kartelles and Collectibles” in Inglewood, CA was hosting a Lorcana Wilds Unknown Set Champs today Sat, June 13 at 7:00pm. I drive OVER AN HOUR to get there, just to be told “Oh, yeah the set champs is cancelled. We never even got the Promo cards from Ravensburger yet for some reason. We tried sending a message to everyone that it was cancelled but it didn't work. We also will not be rescheduling the Wilds Unknown Set Champs sorry”
Mr. H 5 days ago
Player Networks
Limit registration for set champs
Finding more and more people are signing up for multiple set champs on a day that are all at the same time. Then either not showing up and not dropping period, or dropping less than an hour before the start. This is making it difficult for people to even be able to register for a spot in a set champ event. I have also seen this cause set champs not to be able to fire because of people not showing up when we can clearly see they registered for multiple overlapping events. This is a major turn off for players who want to attend a local event where registration filled with the traveling competitors players who sign up for multiple overlapping events then dont bother to show up or drop with enough time for someone else to be able to take the spot. That is unless those people decide to go sit in the event location and wait to see if everyone shows up. Not the disney way. And not the way to foster growth for the competitive game.
Crystal G 5 days ago
Player Networks
Limit registration for set champs
Finding more and more people are signing up for multiple set champs on a day that are all at the same time. Then either not showing up and not dropping period, or dropping less than an hour before the start. This is making it difficult for people to even be able to register for a spot in a set champ event. I have also seen this cause set champs not to be able to fire because of people not showing up when we can clearly see they registered for multiple overlapping events. This is a major turn off for players who want to attend a local event where registration filled with the traveling competitors players who sign up for multiple overlapping events then dont bother to show up or drop with enough time for someone else to be able to take the spot. That is unless those people decide to go sit in the event location and wait to see if everyone shows up. Not the disney way. And not the way to foster growth for the competitive game.
Crystal G 5 days ago
Player Networks
Bug couldn't play in nexus night
I was gonna play a Nexus Nights and when I go to the adress the shop was not there. The shop moved to another place. I go to the shop new adress and they tell me there is no Nexus Night tournament. The tournament is still waiting to start and we couldn’t go to other event. We couldn’t even get the promotional Booster we are supposed to get … Is it possible to send promotionnal booster to all the participant of the event and get an information to why the site say there is a tournament and the shop is not aware…
Pierre B 6 days ago
Player Networks
Bug couldn't play in nexus night
I was gonna play a Nexus Nights and when I go to the adress the shop was not there. The shop moved to another place. I go to the shop new adress and they tell me there is no Nexus Night tournament. The tournament is still waiting to start and we couldn’t go to other event. We couldn’t even get the promotional Booster we are supposed to get … Is it possible to send promotionnal booster to all the participant of the event and get an information to why the site say there is a tournament and the shop is not aware…
Pierre B 6 days ago
Player Networks
Player profile: foreign data shown
Hello. The profile page with the player stats has an issue where the user is shown foreign data ( https://tcg.ravensburgerplay.com/settings/player-profile). We managed to recreate it: person A opens his profile, then person B his own profile on his own phone. User B is shown the data of user A, maybe some kind of caching issue? I just kept refreshing my profile, and got 3 different stats shown. One of them placed 10th at an event in the Netherlands, that's where I thought: wait that cant be right.
Carsten P 6 days ago
Player Networks
Player profile: foreign data shown
Hello. The profile page with the player stats has an issue where the user is shown foreign data ( https://tcg.ravensburgerplay.com/settings/player-profile). We managed to recreate it: person A opens his profile, then person B his own profile on his own phone. User B is shown the data of user A, maybe some kind of caching issue? I just kept refreshing my profile, and got 3 different stats shown. One of them placed 10th at an event in the Netherlands, that's where I thought: wait that cant be right.
Carsten P 6 days ago
Player Networks
[BUG] Store filter stays active on store page
When filtering by store (ex : “store 1”) in the “All events” page and going to another store’s page (ex : “store 2”), the “store 1” filter applies to the “store 2” page, showing “store 1” events on “store 2” page.
François D 8 days ago
Player Networks
[BUG] Store filter stays active on store page
When filtering by store (ex : “store 1”) in the “All events” page and going to another store’s page (ex : “store 2”), the “store 1” filter applies to the “store 2” page, showing “store 1” events on “store 2” page.
François D 8 days ago
Player Networks