Specific-store Nexus Nights registration blocks a known player

Source

Featurebase: https://cardeio.featurebase.app/p/player-not-adding-to-tournament-at-specific-store

Submitted by Hobby Lords Hamilton (hamilton@hobbylords.co.nz) on 2026-05-29. They report that player Jandre.oberholzer@gmail.com can participate in Nexus Nights at other stores, but cannot join matches at Hobby Lords Hamilton.

Problem

A retailer may be blocked from adding/registering a known player for Nexus Nights at one specific store while the same player can participate elsewhere. If confirmed, this leaves the organizer without a self-serve way to run the tournament accurately and suggests a store/event-specific registration, eligibility, or player-state issue.

Evidence

• One Featurebase report from the affected retailer.
• Specific store and player email are provided.
• Missing details: event link/ID, exact workflow, error copy, screenshot, player/event state, and whether this is player self-registration, check-in, joining a match, or organizer manual add.

Duplicate / adjacent review

Adjacent but not exact:

• SENG-285 — unmatched player cannot be viewed/resolved from event admin.
• HYD2-7475 — QR registration does not populate the Players tab.
• HYD2-7340 / HYD2-6945 — late-added player repair/pairing paths.

None clearly cover a specific player being unable to join at one store while working at other stores.

Needs details before Backlog acceptance

• Event link or event ID for the affected Hobby Lords Hamilton Nexus Nights event.
• Whether the player is trying to self-register, check in, be manually added by the organizer, or join/be paired into a match.
• Exact error text or UI state and a screenshot if available.
• Whether the player appears as registered, waitlisted, dropped, banned/blocked, unmatched, or absent from the Players tab.
• Browser/device and whether the same action fails for another staff account.

90/10 outcome

When an organizer/player attempts to join a valid store event, the player is added successfully, or the UI shows a specific actionable reason why that player is blocked for that store/event.