Riftbound QR event registration does not populate Players tab

Source

Featurebase: https://cardeio.featurebase.app/p/platform-did-not-work

Submitted by Butiken N (butiken@tension.se) on 2026-05-26. They reported that during a Riftbound Origins draft, likely on Sunday 2026-05-24 based on the submission wording, players could scan the event QR code but did not appear in the event admin Players tab. The organizer abandoned Carde and used another platform.

Product problem

For a retailer running a live Riftbound draft, QR-based event registration/check-in either failed silently or did not refresh into the organizer's Players tab. That blocks the organizer from starting/running the event and creates a high-risk fallback to another tournament platform.

Skepticism pass

• Who is affected: one retailer report so far; product area is UAP event admin / Riftbound registrations.
• Current workaround: organizer used another platform for the event.
• Evidence: Featurebase report only. We do not yet have event URL/ID, exact scan flow, screenshots, logs, or whether players eventually appeared after refresh.
• Duplicate review: searched Linear for QR registration, players not appearing, event registration, check-in, Players tab, and Riftbound draft players. Existing adjacent tickets include HYD2-7310 (broader Pre-Rift admin performance/page-load failures), HYD2-4569/HYD2-1977 (completed QR registration/check-in work), HYD2-7068 (Players tab error retry), and HYD2-7349 (manual add-player error copy), but no exact source-of-truth ticket for QR-scanned players missing from the Players tab.

Needs details before Backlog acceptance

• Event link or event ID and store/org name.
• Exact local event date/time and whether this was registration, check-in, or both.
• What players saw after scanning the QR code: confirmation, error, login prompt, or silent return.
• Whether the organizer refreshed/reopened the Players tab and whether players appeared later.
• Screenshot, browser/device, and any visible console/network errors if reproducible.

90/10 outcome

A player who scans the event QR and successfully registers/checks in appears in the organizer's Players tab within a few seconds, or the organizer/player gets a specific actionable error that explains why registration did not complete.