Players cannot find the reward store after the Play Hub update

Source

Featurebase reports:

• Where is the reward store?: https://cardeio.featurebase.app/p/where-is-the-reward-store
• Earlier related report: Horrible Update! / Rewards section missing, Featurebase post 6a2346a48c6aefbc675f7872.

Problem

Players looking to redeem points cannot find the reward store/rewards section after the updated website experience. The current state is unclear to users: it may be hidden, unavailable for some games, or simply not discoverable.

Product decision needed

Decide whether the reward store is intentionally unavailable, game-gated, temporarily disabled, or missing from navigation. If unavailable, the product should explain that state instead of leaving users searching.

90/10 slice

Show a clear Rewards/Reward Store entry point or unavailable-state message for signed-in players who have points/reward expectations.

Success criteria

• [ ] Players can find the reward-store/rewards surface from the relevant Play Hub navigation when it is available.
• [ ] If rewards are unavailable for a game/account, the UI explains why and what to do next.
• [ ] Support has a canonical URL/state to send users asking where to redeem points.