Source: Featurebase post 6a209fcf6c462ebf8968450f (Consistent Modal popups) from David T / thodl15@gmail.com, 1 upvote.
User report: "Your Feedback modal does not always pop up to the same screen; you need to keep the UX consistent otherwise you will confuse users of the site."
PM triage:
- Problem: the feedback modal may open to different screens/states depending on where it is launched, which can make the feedback flow feel inconsistent.
- Evidence: one Featurebase report; no URL, launch surface, screenshot, or expected/actual modal state yet.
- Current workaround: users must orient themselves each time the modal opens.
- 90/10: identify the launch surfaces and normalize the initial modal state, or document/implement intentional context-specific starts.
Needs reproduction details before backlog acceptance:
- Where the modal was opened from.
- What screen/state appeared vs what was expected.
- Browser/device and screenshot or short recording.
